SHIPPING & RETURNS

1. Shipping Locations

We currently only ship domestic

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2. Processing Time

Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

3. Shipping Rates & Estimated Delivery Time

Shipping charges for your order will be calculated and displayed at checkout. We only ship USPS.

- Standard Shipping: Estimated delivery within 10 business days

- Free Shipping: On orders over $ 100

 

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided link.

 

5. Delayed or Lost Packages

We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances (e.g., weather, customs, etc.). If your package is significantly delayed or lost, please contact us at veroniquedienchanusa@gmail.com with your order number.

 

6. Incorrect Shipping Information

Please make sure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect address. If you realize you have entered incorrect shipping information, contact us immediately at veroniquedienchanusa@gmail.com

 

7. Returns and Exchanges

Due to the nature of our products, all sales are final. We do not offer returns or refunds to ensure the quality and safety of our items. This policy ensures that every item is handled with the utmost care and maintains its quality.

We are committed to your satisfaction. If you have any concerns or experience issues with your order, please contact our support team at veroniquedienchanusa@gmail.com and we will do our best to assist you.